Privacy Policy

Last Updated: Sept 23, 2026

1. Introduction

Wolf Pack Detail Co., LLC, doing business as Wolf Pack RV Detailing ("we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

This policy applies to wolfpackdetail.com, to our text message and email programs, and to any service we provide to you.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

2.1 Information You Give Us Directly

We collect information you provide when you request a quote, book a service, sign up for text messages, join a membership plan, or contact us. This may include:

Your name

Your mobile phone number

Your email address

Your mailing address and the service location address

Information about your vehicle, including type, length, condition, and where it is stored

Appointment preferences and service history

Photographs of your vehicle taken before and after service

Payment information, including billing address

Any message, review, or feedback you send us

Payment card information. We do not store full payment card numbers on our systems. Card payments are processed by a third-party payment processor that is responsible for securing that information.

2.2 Information Collected Automatically

When you visit wolfpackdetail.com, we and our service providers may automatically collect:

Your IP address and general location derived from it

Device type, operating system, and browser type

Pages viewed, time spent, and links clicked

The website or ad that referred you to us

Date and time of your visit

2.3 Information From Other Sources

We may receive information about you from:

Advertising platforms when you respond to one of our ads

Review platforms when you leave us a review

Referral partners, such as RV parks, storage facilities, or dealerships, when they refer you with your permission

Publicly available sources

3. How We Use Your Information

We use the information we collect to:

Provide, schedule, and perform the services you request

Prepare quotes and estimates

Communicate with you about appointments, including confirmations, reminders, and changes

Document the condition of your vehicle before and after service

Process payments and manage memberships or recurring billing

Respond to your questions, requests, and complaints

Send you service updates, offers, and promotions if you have agreed to receive them

Request reviews and feedback

Improve our services, website, and customer experience

Measure how our advertising performs

Detect and prevent fraud, abuse, and security incidents

Comply with our legal obligations and enforce our agreements

We do not use your information to make automated decisions that produce legal or similarly significant effects about you.

4. Text Messaging (SMS) Program

4.1 How You Opt In

You may consent to receive text messages from Wolf Pack RV Detailing by:

Checking the SMS consent box on a form on our website

Providing your mobile number and agreeing to receive texts when you book a service or request a quote

Texting us first, or replying to a message we send

Giving verbal or written consent to one of our team members

Consent is not a condition of purchase. You do not have to agree to receive text messages in order to buy any product or service from us.

4.2 What Messages You Will Receive

Depending on how you opted in, you may receive:

Transactional messages: appointment confirmations, reminders, arrival windows, scheduling changes, service completion notices, invoices, and payment receipts

Conversational messages: replies to your questions and quote discussions

Promotional messages: offers, seasonal specials, membership reminders, and service recommendations — only if you specifically agreed to receive marketing texts

4.3 Message Frequency

Message frequency varies based on your interaction with us and the services you have scheduled. You may receive up to 10 messages per month. Transactional messages are sent as needed in connection with your appointments.

4.4 Cost

Message and data rates may apply. We do not charge for text messages, but your mobile carrier may. Check with your carrier about your plan.

4.5 How to Stop Receiving Texts

You may opt out at any time by replying STOP to any message from us. You will receive one final message confirming that you have been unsubscribed, and we will send no further messages unless you opt in again.

You may rejoin at any time by replying START or by signing up again on our website.

4.6 How to Get Help

Reply HELP to any message for assistance, or contact us at REPLACE-WITH-PHONE or [email protected].

4.7 Carriers and Delivery

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless service provider and is not guaranteed.

4.8 SMS Consent and Your Mobile Information Are Never Shared

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your mobile phone number, your consent to receive text messages, and any data associated with your opt-in are used solely by Wolf Pack RV Detailing to communicate with you. We do not sell, rent, lease, trade, or otherwise share this information with any third party, affiliate, partner, or advertiser for their own marketing or promotional purposes, under any circumstances.

The only parties who may access your mobile number in connection with our text program are the service providers who operate the messaging platform on our behalf. These providers are contractually prohibited from using your information for any purpose other than delivering messages for us.

5. Cookies and Tracking Technologies

5.1 What We Use

Our website uses cookies and similar technologies, including:

Essential cookies, which make the website and booking system function. These cannot be turned off.

Analytics cookies, which help us understand how visitors use our site so we can improve it.

Advertising and conversion tracking, including tools such as the Google Ads tag and the Meta (Facebook) pixel, which tell us whether an ad led to a booking and allow us to show ads to people who have visited our website.

Preference cookies, which remember your settings so you do not have to re-enter them.

5.2 Third-Party Analytics and Advertising

We use third-party services including Google Analytics, Google Ads, and Meta advertising tools. These companies may collect information about your visits to our site and other sites in order to measure performance and serve relevant ads. Their use of your information is governed by their own privacy policies.

5.3 Your Cookie Choices

You can control cookies through your browser settings. Most browsers let you refuse or delete cookies. Blocking cookies may affect how parts of our website work, including the booking system.

You can also opt out of certain advertising cookies at:

Google Ads Settings: adssettings.google.com

Network Advertising Initiative: optout.networkadvertising.org

Digital Advertising Alliance: optout.aboutads.info

5.4 Do Not Track

Some browsers send a "Do Not Track" signal. There is currently no industry standard for responding to these signals, and our website does not respond to them at this time.

6. How We Share Information

We do not sell your personal information.

We share information only in the limited situations below:

6.1 Service Providers

We share information with companies that perform services for us, such as:

Our customer relationship and booking platform

Payment processors

Email and text message delivery providers

Website hosting and analytics providers

Accounting and bookkeeping services

These providers may only use your information to perform services for us and are contractually required to protect it.

6.2 Legal Requirements

We may disclose information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.

6.3 Business Transfers

If our business is sold, merged, or transferred, your information may be transferred as part of that transaction. Any successor will remain bound by the commitments in this policy, including the SMS commitments in Section 4.8.

6.4 With Your Direction

We share information when you ask us to, such as when you request that we send service records to an insurer or a buyer of your vehicle.

6.5 What We Never Share

We never sell, rent, or trade your personal information to third parties for their own marketing purposes.

All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Data Security

We take reasonable and appropriate measures to protect your information, including:

Encryption of data transmitted to and from our website using SSL/TLS

Storage of customer records in access-controlled systems

Limiting access to personal information to employees and contractors who need it to do their jobs

Requiring unique login credentials and multi-factor authentication on our business systems where available

Using reputable, security-compliant third-party processors for payment handling

Reviewing who has access to our systems on a regular basis

Removing access promptly when an employee or contractor leaves

No method of transmitting or storing information is completely secure. While we work to protect your information, we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will notify you as required by applicable law.

8. How Long We Keep Your Information

We keep your information for as long as needed to provide services to you and for a reasonable period afterward, including:

Customer and service records: up to seven years, for warranty, dispute, and tax purposes

Before-and-after service photographs: up to three years, as our record of the work performed

Marketing contact information: until you unsubscribe or ask us to delete it

SMS consent records: for the duration of your consent plus a period afterward as required to demonstrate compliance with telecommunications regulations

When information is no longer needed, we delete it or render it anonymous.

9. Your Rights and Choices

9.1 Stop Text Messages

Reply STOP to any text message, or contact us at [email protected] or REPLACE-WITH-PHONE.

9.2 Stop Marketing Emails

Click the "unsubscribe" link at the bottom of any marketing email, or contact us. You will still receive transactional messages about appointments you have booked.

9.3 Access Your Information

You may request a copy of the personal information we hold about you.

9.4 Correct Your Information

You may ask us to correct information that is inaccurate or incomplete. You may also update your contact details by replying to any message from us or calling REPLACE-WITH-PHONE.

9.5 Delete Your Information

You may request that we delete your personal information. We may need to retain certain records to comply with legal obligations, resolve disputes, or enforce agreements.

9.6 Opt Out of Targeted Advertising

You may opt out of our use of your information for targeted advertising using the methods in Section 5.3.

9.7 Request Photographs Not Be Used in Marketing

We photograph every vehicle we service as part of our standard documentation process. If you do not want photographs of your vehicle used in our advertising, website, or social media, tell us at any time and we will exclude them. We will still retain the photos as our internal service record.

9.8 How to Exercise Your Rights

Contact us at [email protected], call REPLACE-WITH-PHONE, or write to us at the address below.

We will respond within 45 days. We may need to verify your identity before acting on your request. We will not discriminate against you for exercising any of these rights.

9.9 State Privacy Rights

Depending on where you live, you may have additional rights under state law, including the right to know what personal information we collect, the right to delete it, the right to correct it, the right to opt out of its sale or sharing, and the right to appeal a denial of a request. We do not sell personal information. To exercise any state privacy right, use the contact details in Section 9.8.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us at [email protected] and we will delete it.

11. Links to Other Websites

Our website may link to other sites we do not control, such as review platforms or payment pages. We are not responsible for their privacy practices. Review their privacy policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. If we make material changes to how we handle your information, we will notify you by email or text message where we have your contact information and your consent to use it.

Your continued use of our services after an update means you accept the revised policy.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, without regard to its conflict of law provisions.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your information:

Wolf Pack Detail Co., LLC

d/b/a Wolf Pack RV Detailing

REPLACE-WITH-MAILING-ADDRESS

Email: [email protected]

Phone: REPLACE-WITH-PHONE

Website: wolfpackdetail.com